Support

Need help with Qualify?

Email support@iskey.app and we'll get back to you as soon as we can. It helps to tell us which iPhone model and iOS version you use, and what you were doing when the problem happened.

Common questions

I bought an exam on another phone, or reinstalled the app

Open Qualify, go to Settings and tap Restore Purchases. This uses the same Apple Account you bought with.

How do I cancel a monthly subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Qualify and tap Cancel Subscription. Cancel at least 24 hours before the period ends to avoid being charged for the next one.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com and follow the steps.

Where is my progress stored?

On your device only. Deleting the app deletes your progress.

I think a question is wrong

Please tell us: include the exam, the module and the wording of the question. We want these to be accurate.